Careers

Position: Bellperson

Department: Bell

Report to: Bell Captain

Hours: As required

Position Overview:

As a Bellperson, you are the embodiment of hospitality, ensuring a warm and seamless arrival and departure experience for our guests. Your responsibilities include assisting with luggage, providing information about the lodge and local attractions, and facilitating a smooth transition between check-in and check-out.

Duties and Responsibilities:

• Welcome guests when entering and departing in a friendly manner.
• Carry and label guests’ luggage with tags.
• Deliver messages, amenities and packages to guest rooms.
• Unpack, pack and valet guest vehicles.
• Sweep and mop floors and vacuum carpets.
• Ensure building entrance is free of clutter at all times.
• Direct guests to the reception area or the appropriate office/room
• Orientate guests to guest rooms – pointing out key features and amenities.
• Arrange for guest transportation to nearby hotels or ski hill.
• Comply with health and safety regulations.
• Follow evacuation rules in case of emergencies.
• Assist in guest concierge duties and when needed.
• Other duties as requested by guests and/or management.

Qualifications

• Previous hotel experience preferred.
• Excellent communication and hospitality skills
• Professional presentation and demeanor
• Ability to lift/carry luggage up to 50 lbs.
• Stand/walk for duration of 8-hour shift.
• Valid driver’s license with clean abstract
• Flexible schedule - able to work various shifts.

Position: Accounting Support Assistant

Department: Admin

Report to: Accountant

Hours: As required

Position Overview: The Accounting Support Assistant provides essential support to the accountant by managing daily financial transactions, maintaining accurate records, and delivering administrative assistance. This role acts as a critical liaison between the accounting department and other hotel operations to ensure smooth financial processes and proper documentation. The position requires attention to detail, confidentiality when handling sensitive financial information, and the ability to manage multiple priorities in a fast-paced hospitality environment.

Duties and Responsibilities:

• Assist in preparing and maintaining daily financial reports
• Provide general administrative support for hotel operations
• Complete cash outs, deposits, and journal entries with accuracy
• Enter and code invoices according to established accounting procedures
• Organize financial documents and maintain filing systems
• Provide administrative support
• Audit expense reports and manage petty cash with accuracy
• Coordinate supplies ordering and inventory management
• Follow up with vendors, clients, and internal departments as needed
• Maintain the highest level of confidentiality regarding financial information
• Attend and contribute to department meetings
• Manage correspondence, mail, and internal/external communications
• Liaise with department heads to gather necessary financial information
• Support staff events and initiatives
• Perform other duties as assigned by the accountant or management

Qualifications

• Administrative/accounting experience an asset
• Excellent communication and organizational skills
• High attention to detail and commitment to accuracy
• Ability to handle sensitive information with complete confidentiality
• Strong time management and multi-tasking abilities

Position: Reservations Specialist

Department: Reservations

Report to: Front Office Manager

Hours: As required

Position Overview:

To provide exceptional customer service and support involves managing incoming calls, handling reservation requests, providing detailed information about our facilities and services, and ensuring all guest interactions are handled with professionalism and care.

Duties and Responsibilities:

• Answer incoming calls and assist with creating reservations, confirmations, completing guest requests and answering questions.
• Inputting FIT reservations as requested by companies via email and ensuring a response/confirmation is forwarded within 1 business day.
• Completing the Information Inbox within 1 business day as general inquiries come in.
• Maintain complete knowledge of the hotel & services, room rates, packages & promotions, room types and hours of operation as well as of the rocky mountain locations and surrounding areas.
• Actively selling inventory and up selling to higher room categories and applicable packages or promotions.
• Double check all arrivals for OTA’s (Booking.com & Expedia) and FIT reservations daily to make sure rates and length of stays are correct and correct commission is being paid out.
• Activate billing for all OTA’s reservations.
• Ensure VIP and all Prefer guest’s reservations are flagged.
• Assist the Events Planner with group block as needed.
• Manage room inventory and overbookings.
• Work closely with our central reservation team at the head office.
• Communicating effectively with guests, team members and other departments passing on any relevant information pertaining to reservations that may affect day to day operations.
• Complete Gift Certificate Orders that come in through the Information Inbox or from walk-in customers.
• General filing.
• Revenue-related tasks as assigned by the Front Office Manager when assistance is required.
• Other daily and specially assigned tasks as required.

Qualifications

• Previous experience in a customer service or reservations role, preferably in the hospitality industry.
• Proficiency in handling telephone inquiries and managing multiple lines.
• Strong computer skills with experience in reservation software systems.
• Excellent verbal and written communication skills.
• Detail-oriented with the ability to efficiently input and manage reservation data.
• Strong organizational skills, capable of managing a variety of tasks and responsibilities.
• High school diploma or equivalent.

Position: Spa Receptionist

Department: Spa

Report to: Assistant General Manager

Hours: As required

Position Overview:

The Spa Receptionist at Post Hotel & Spa provides a warm welcome and excellent customer service to our spa guests, contributing to creating a seamless and luxurious experience.

Duties and Responsibilities:

• Greet and welcome spa guests with professionalism and warmth.
• Manage spa appointments, ensuring accuracy and efficiency.
• Answer phone calls, respond to inquiries, and provide detailed information about spa services.
• Coordinate with spa therapists to schedule appointments and manage the daily spa calendar.
• Process payments and handle financial transactions accurately.
• Maintain a tidy and organized spa reception area.
• Provide information about spa packages, promotions, and products.
• Ensure guests have a positive and memorable experience from check-in to check-out.

Qualifications

• Previous experience in a customer service or receptionist role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in using spa management software or booking systems.
• Knowledge of spa services and products is an asset.
• Ability to maintain a calm and friendly demeanor in a fast-paced environment.
• Flexibility to work weekends and adapt to varying schedules.
• Ability to stand for extended periods.
• Lifting and moving spa-related materials as needed.

Position: Dinner Room Evening Server

Department: Food and Beverage

Report to: Sr. Operations F&B Manager

Hours: As required

Position Overview:

Dinner Room Evening Server provides excellent customer service through prompt order taking, professional wine and menu recommendations, timely food delivery and anticipating guest needs. Builds loyalty through personalized interactions and flawless execution.

Duties and Responsibilities:

• Welcome guests warmly, present menus and provide detailed explanations of dishes, specials, and beverage options.
• Offer recommendations and assist guests in making informed choices based on their preferences.
• Take accurate and detailed orders, ensuring special requests and dietary restrictions are noted.
• Collaborate with kitchen and bar staff to ensure seamless communication and order accuracy.
• Serve dishes with precision, adhering to high presentation standards.
• Monitor table needs, anticipating and fulfilling guest requests promptly.
• Maintain a thorough knowledge of wine, cocktail, and menu offerings to make informed suggestions.
• Provide polished and professional service throughout the dining experience.
• Ensure cleanliness and organization of the dining area, including table setup and breakdown.
• Process guest payments accurately and efficiently.
• Handle guest feedback and concerns with tact and a commitment to resolution.
• Collaborate with colleagues to create a cohesive and harmonious team environment.
• Uphold the highest standards of service excellence.

Qualifications

• Previous experience as a server.
• Knowledge of wine, spirits, and culinary offerings.
• Exceptional customer service and communication skills.
• Ability to thrive in a fast-paced and dynamic restaurant environment.
• Attention to detail and a commitment to delivering impeccable service.
• Team player with a positive and proactive attitude.
• Flexibility to work evenings, weekends, and holidays.
• Knowledge of POS systems and order entry procedures.
• Formal training in hospitality or culinary arts is an asset.

Position: Food and Beverage Supervisor

Department: Food and Beverage

Report to: Sr F&B Operations Manager

Hours: As required

Position Overview:

As a Food and Beverage Supervisor at Post Hotel & Spa, you will play a vital role in overseeing the daily operations of our dining establishments. This position involves leading and mentoring the front-of-house team, ensuring exceptional service standards, and collaborating with various departments to create memorable guest experiences.

Duties and Responsibilities:

• Supervise and guide the front-of-house staff, including servers and support roles, to ensure smooth and efficient operations.
• Train, mentor, and motivate team members to deliver exceptional service and create personalized guest experiences.
• Monitor and maintain the highest standards of service, cleanliness, and presentation in the dining areas.
• Assist in the development and implementation of service standards, protocols, and procedures to enhance operational efficiency and guest satisfaction.
• Collaborate with the culinary team to ensure seamless communication, timely delivery of orders, and proper food presentation.
• Engage with guests, gather feedback, and proactively address inquiries, concerns, and special requests to ensure outstanding dining experiences.
• Coordinate with other departments, including front desk, housekeeping, and events, to ensure seamless operations and exceptional guest experiences.
• Assist in the management of inventory, including tracking and maintaining adequate supplies.

Qualifications

• Minimum of 2 years of supervisory experience in a luxury hotel or fine dining establishment.
• Strong leadership and interpersonal skills, with the ability to motivate and guide a team.
• Excellent communication and problem-solving abilities.
• In-depth knowledge of food and beverage service standards and culinary trends.
• Familiarity with Relais & Chateaux standards is a plus.
• Flexibility to work any shift, weekends, and holidays in a fast-paced environment.
• Relevant certifications in hospitality or culinary arts are advantageous.

Position: Food Runner- Expo

Department: Food & Beverage

Report to: Food & Beverage Manager

Hours: As required

Position Overview:

The Food Runner/Expo plays a crucial role in ensuring smooth and efficient operations in our fast-paced dining environment. The Food Runner/Expo is responsible for assisting servers, setting up tables, running food, and maintaining a high level of guest satisfaction. This position requires excellent communication skills, attention to detail, and the ability to work well under pressure.

Duties and Responsibilities:

• Assist servers with running food to tables promptly and accurately
• Help set up tables, ensuring they are clean, well-presented, and properly equipped
• Assist servers with their requirements, such as bringing water and bread to tables, and fetching any additional items needed
• Bus tables in a fast-paced environment, ensuring they are clean and ready for the next guest
• Take direction from the Supervisor or Manager on Duty to ensure smooth operations
• Complete mise en place and daily duties as required
• Be aware of dietary and allergy concerns, and communicate them effectively to the kitchen staff
• Bring drinks to tables when required (ProServe certification is necessary)
• Adapt to the needs of large groups and assist with banquet service
• Perform function room set-ups and teardowns, including setting tables, chairs, cutlery, and linens
• Carry out any other duties as required by the management team

Qualifications

• Previous experience in a fast-paced restaurant environment is preferred
• Substantial knowledge of food safety and handling procedures
• Ability to endure long periods of standing, sitting, bending, and lifting (up to 30 lbs)
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask
• Ability to work well under pressure and maintain a positive attitude
• Flexibility to work all shifts, including breakfast and lunch
• Knowledge of Squirrel POS system is an asset
• ProServe certification is required

Position: Junior Sommelier

Department: Food and Beverage

Report to: Sr. Operations F&B Manager

Hours: As required

Position Overview:

Junior Sommelier assists in the execution of an exceptional wine program and contributes to the overall success of The Post’s beverage service

Duties and Responsibilities:

Guest Service:

• Provide wine recommendations and pairings to guests based on their preferences and menu selections
• Present and serve wines with proper etiquette and technique
• Educate guests on wine characteristics, regions, and production methods

Wine Service Operations:

• Prepare the wine service area for daily operations
• Ensure proper wine glass selection and preparation for service
• Maintain cleanliness and organization of the wine cellar and service areas

Inventory Support:

• Assist in receiving and properly storing wine deliveries
• Participate in regular inventory counts and cellar organization
• Report low stock levels and damaged products to the Head Sommelier

Continuous Learning:

• Actively participate in staff training sessions and tastings
• Stay informed about new additions to the wine list and seasonal menu changes
• Pursue ongoing wine education and certifications

Collaboration:

• Work closely with servers to ensure seamless integration of wine service with food service
• Communicate effectively with the kitchen team regarding wine pairings and special requests

Other Tasks:

• Accurately process wine sales and maintain proper documentation
• Assist in updating wine lists and menu inserts as directed by the Head Sommelier
• Contribute ideas for improvement of the wine program to the Head Sommelier
• Perform other duties as assigned

Qualifications

• Certification in wine studies or sommelier training
• Previous experience in a similar role, preferably in a high-end restaurant
• Enthusiastic about wine and eager to expand knowledge in the field
• Strong communication and interpersonal skills
• Customer-focused with a passion for enhancing the dining experience
• Ability to work effectively in a dynamic and fast-paced restaurant environment
• Capable of lifting and carrying wine cases, standing for extended periods, and moving comfortably in a restaurant setting

Position: Lead Server

Department: Food and Beverage

Report to: Senior Food and Beverage Operations Manager

Hours: As required

Position Overview:

The Lead Server is responsible for providing exceptional service to guests while overseeing and guiding the serving team to ensure high standards of service, cleanliness, and organization in the dining outlets. The Lead Server will work closely with the team to foster a positive attitude, maintain effective communication, and meet the expectations of our guests.

Duties and Responsibilities:

• Oversee and provide guidance and training to the serving team, ensuring they have the knowledge and skills to deliver high-quality service.
• Assist with training staff on proper procedures for payments, voids, deletions, and cash-outs.
• Work closely with the team to address guest concerns promptly and effectively.
• Ensure dining outlets are properly set, clean, organized, and comply with health and safety standards.
• Foster a team-oriented environment and maintain open communication with all staff members.
• Complete mise en place and daily duties as required.
• Be knowledgeable about menus, dietary restrictions, and allergens, and communicate these to the kitchen staff.
• Adapt to the needs of large groups and banquet shifts, including function room set-up and tear-down.
• Take food and beverage orders and ensure prompt delivery and quality of the product.
• Present, open, pour, and serve wine in appropriate glassware.
• Be knowledgeable about house cocktails and The Post’s wine program.
• Run food to tables and bus tables in a fast-paced environment.
• Perform any other duties as required or communicated by the Senior Food and Beverage Operations Manager

Qualifications

• Minimum 1 year of experience in a similar position
• Knowledge of Squirrel POS system (asset)
• Valid Serving It Right certification.
• Ability to work all shifts (AM, PM, MID)
• Substantial knowledge of food safety and handling procedures
• Able to endure long periods of standing, sitting, bending, and lifting (up to 30 lbs)

Position: Housekeeping Supervisor

Department: Housekeeping

Report to: Housekeeping Manager/Assistant Housekeeping Manager

Hours: As required

Position Overview:

The Housekeeping Supervisor is responsible for overseeing and ensuring high standards of cleanliness, orderliness, and visual appeal in all guest areas, particularly guest rooms. The role involves supervising housekeeping staff, managing daily operations, and ensuring guest requests are addressed promptly and with courtesy.

Duties and Responsibilities:

• Inspect rooms regularly to uphold quality standards.
• Provide daily direction, task prioritization, and motivation to team.
• Train staff on cleaning procedures, amenities, supplies.
• Track room status and attend to maintenance requests.
• Maintain neatness and organization of housekeeping offices and storage areas.
• Assist leadership with projects, peak periods, and emergency situations.
• Model exemplary grooming, uniform compliance, and guest engagement.
• Utilize Opera PMS for room status updates and lost & found.
• Comply with health, safety, and sanitation procedures.
• Other duties as assigned.

Qualifications

• 6+ months hospitality housekeeping experience.
• Outstanding customer service, communication, and leadership abilities.
• Exceptional attention to detail and organization.
• Can remain calm and take initiative in high pressure situations.
• Computer proficient with MS Office, Opera PMS.
• Able to lift up to 30 lbs and be on feet for extended periods.
• Willing to work flexible hours in all weather conditions.

Position: Room Attendant

Department: Housekeeping

Report to: Housekeeping Manager/Assistant Housekeeping Manager/Housekeeping Supervisor

Hours: As required

Position Overview:

The Housekeeper/Room Attendant is responsible for upholding the highest standards of cleanliness and guest service in all guest rooms. This role demands attention to detail, a commitment to excellence, and a friendly, courteous approach to guest interactions. The position is vital in creating a welcoming, comfortable, and safe environment for our guests.

Duties and Responsibilities:

• Clean, sanitize, and prepare rooms to company standards.
• Make beds, replace linens, remove trash, and refresh amenities.
• Vacuum, mop, dust, and polish furniture and fixtures.
• Identify and report maintenance needs or safety hazards.
• Report Lost & Found items.
• Manage laundry, garbage, recycling, and cleaning supplies.
• Prepare cleaning equipment and restock carts at end of shift.
• Support team members in completing shared workloads.
• Provide excellent customer service and exceed guest expectations.
• Comply with all safety procedures and protocols.
• Other duties as assigned.

Qualifications

• Previous experience in housekeeping is preferred but not mandatory.
• Exceptional attention to detail and customer service orientation.
• Ability to stand, bend, lift up to 30 lbs., and perform physical tasks.
• Professional team player with problem solving abilities.
• Responsible, punctual, and dependable.
• Willing to work flexible hours in all weather conditions.

Position: Maintenance Labourer

Department: Maintenance

Report to: Maintenance Manager

Hours: As required

Position Overview:

The Maintenance Labourer is responsible for performing a wide range of maintenance tasks at our hotel, ensuring the upkeep and smooth operation of the property. This role requires a hands-on approach to building maintenance, repairs, renovations, and groundskeeping.

Duties and Responsibilities:

• Carry out daily duties assigned by maintenance leadership team.
• Perform various building maintenance tasks including drywall repairs, painting, carpentry, tiling, minor plumbing and electrical repairs.
• Conduct groundskeeping and snow removal using hand tools and machinery.
• Operate equipment safely, such as snow blowers, front-end loaders, and power tools.
• Manage shipping and receiving duties, including unloading deliveries and handling waste.
• Perform maintenance in guest rooms and respond to related complaints.
• Conduct routine property and system checks, reporting any issues.
• Handle chemicals safely for maintenance purposes.
• Maintain a clean and organized workshop and adhere to safety protocols.
• Wear appropriate PPE and follow grooming policies.
• Record daily tasks and participate in safety meetings as required.
• Perform other duties as assigned by the maintenance manager.

Qualifications

• Valid driver’s license with a clean driving record.
• Experience in basic carpentry, drywall repair, and painting.
• Skills in electrical, plumbing, or tiling are advantageous.
• Ability to perform basic maintenance tasks and troubleshoot problems.
• Commitment to safety standards and learning new skills (firefighting equipment, chemical handling, etc.).
• Capability to work in various weather conditions and shift patterns.
• Ability to work independently and handle physical demands such as lifting (up to 80 pounds) and climbing ladders.

Position: Dishwasher

Department: Kitchen

Report to: Executive Chef/Executive Sous Chef

Hours: As required

Position Overview:

Dishwasher ensures the cleanliness and hygiene of kitchen wares, equipment, and areas, supporting the kitchen's smooth operation.

Duties and Responsibilities:

• Wash and sanitize all kitchen utensils, dishes, pots, pans, and equipment.
• Maintain cleanliness and organization in the dishwashing area.
• Assist in the overall cleanliness of the kitchen, including floors, surfaces, and equipment.
• Dispose of waste and recycling following proper procedures.
• Support kitchen staff in the timely preparation and delivery of dishes.
• Assist prep cooks, line cooks during slower periods.
• Follow health and safety regulations and guidelines.
• Report any kitchen maintenance issues to the appropriate personnel.
• Collaborate with kitchen team members to ensure smooth operation.

Qualifications

• Previous experience as a Dishwasher or in a similar role is an asset.
• Ability to work in a fast-paced kitchen environment.
• Basic understanding of health and safety regulations in a kitchen setting.
• Strong work ethic and attention to detail.
• Ability to follow instructions and work as part of a team.
• Physical stamina to stand for extended periods and perform repetitive tasks.
• Positive attitude and willingness to contribute to a clean and organized kitchen.
• Ability to stand for extended periods, lift kitchen equipment, and perform repetitive tasks.

Position: Chef De Partie

Department: Kitchen

Report to: Executive Chef/Executive Sous Chef

Hours: As required

Position Overview:

Chef De Partie assists in overseeing a specific section of the kitchen, ensuring the highest culinary standards are met and contributing to the success of The Post’s culinary operations.

Duties and Responsibilities:

• Execute and oversee the preparation of dishes within the assigned section.
• Collaborate with the Executive Chef/Executive Sous Chef/Sous Chefs to plan and develop menu items.
• Train and mentor junior kitchen staff, ensuring high levels of skill and efficiency.
• Monitor food quality, presentation, and consistency to meet restaurant standards.
• Maintain a clean and organized work environment, adhering to food safety and sanitation guidelines.
• Assist in inventory management, ordering, and stock rotation for the assigned section.
• Contribute creative ideas to enhance menu offerings and seasonal specials.
• Ensure compliance with health and safety regulations in the kitchen.
• Participate in menu tastings, special events, and culinary promotions.
• Collaborate with other kitchen team members to ensure smooth service during peak hours.

Qualifications

• Culinary diploma or equivalent qualification.
• Proven experience as a Chef de Partie in a high-end restaurant or similar establishment.
• Strong knowledge of culinary techniques, presentation, and kitchen management.
• Ability to lead and motivate a team in a fast-paced environment.
• Excellent communication and organizational skills.
• Creative flair and a passion for culinary arts.
• Knowledge of food safety and sanitation regulations.
• Ability to stand for extended periods, lift heavy kitchen equipment, and work in a high-pressure kitchen environment.