Careers

Position: Concierge and Activities Coordinator

Department: Front Desk

Report to: Front Office Manager

Hours: As required

Position Overview:

As a Concierge and Activities Coordinator at The Post Hotel, you play a pivotal role in creating exceptional guest experiences. Your primary responsibility is to be the face of hospitality, offering personalized assistance and guidance to guests. From recommending local attractions to securing reservations and providing insider insights, you ensure that guests feel welcomed and well-informed throughout their stay. As the first point of contact, your friendly demeanor, extensive knowledge of the area, and impeccable customer service skills contribute to the overall satisfaction of our guests.

Duties and Responsibilities:

• Design and manage the hotel's annual activity calendar, including seasonal events, guest experiences, and specialty services, ensuring seamless execution through effective planning and coordination
• Partner with the Sales & Marketing team to create innovative guest programs and signature experiences that align with The Post's standards and enhance overall guest satisfaction
• Maintain positive relationships with guests by providing excellent customer service that meets their needs and exceeds expectations.
• Ensure all procedures are being followed thoroughly for the best results possible for the guests’ experience.
• Welcome customers upon arrival.
• Keep track of frequent clients and create tailored experience based on personal needs.
• Proactively anticipate guest needs and take steps to personalize the experience.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Arrange events, excursions, transportation etc. upon request from hotel guests.
• Maintain relationships with local businesses and vendors to secure discounts and special offers for guests.
• Promote and enforce the hotel’s Health & Safety standards and emergency procedures.
• Perform related duties and special projects as assigned.

Qualifications

• High school diploma is required. Post secondary education is an asset.
• Ability to work cohesively as part of a team.
• Positive attitude and takes the initiative while being resourceful to ensure that the needs of guests are met.
• Have excellent interpersonal skills, such as patience and empathy.
• Strong organizational and time management skills
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Lifting, carrying, pulling up to 50lbs

Position: Spa Experience Coordinator

Department: Spa

Report to: Assistant General Manager (AGM)

Hours: As required

Position Overview:

The Spa Experience Coordinator at The Post is responsible for the operational excellence and guest satisfaction of our luxury spa facility. This role focuses on coordinating daily operations, scheduling, and maintaining exceptional service standards while working collaboratively with our therapeutic team.

Duties and Responsibilities:

• Coordinate daily spa operations, ensuring smooth scheduling and optimal guest flow throughout the facility
• Coordinate bookings within the Jane App (appointment booking system) to maintain an organized non-biased schedule SOP for all staff
• Oversee guest check-in, check-out, and payment processes while ensuring exceptional service standards
• Facilitate all communication between guests and treatment providers to ensure guest preferences and needs are met
• Process retail transactions and maintain accurate records of sales
• Track and report on spa performance metrics, including booking rates and guest satisfaction
• Laison with Executive Housekeeper and have an oversight of linens not limited to inventory needs (PARs), processing times of dirty laundry
• Collaborate with the Housekeeping team in maintaining cleanliness of the Spa
• Work with AGM to resolve all guest inquiries, feedback, and concerns with professionalism and attention to detail
• Gain approval from Director of Procurement on any new items used or sold within the Spa
• Collaborate with Director of Procurement to maintain inventory of all spa products, supplies, and retail items, through inventory control and ordering PARs to support operational needs
• Cofunction with Marketing team with implementation of initiatives: not limited to promotions, packages and special offers

• Oversee and maintain back-end administration of Jane app, ensuring all treatments are available to be booked online.
• Communicate with Marketing any updates in signage and websites to reflect accuracy in offerings

• Ensure compliance with health and safety protocols, while maintaining a clean, organized, and welcoming spa environment
• Ensure spa equipment maintaining and report any maintenance needs

Qualifications

• Minimum 2 years of experience in spa coordination or related hospitality role
• Strong organizational and administrative skills
• Excellent guest service and communication abilities
• Proficiency in spa scheduling software and POS systems
• Strong knowledge of spa operations and wellness industry trends
• Experience in inventory management and retail operations
• Ability to maintain a calm, professional demeanor in a fast-paced environment
• Knowledge of Relais & Chateau standards is an asset
• Post-secondary education in hospitality or related field preferred

Position: Lead Registered Massage Therapist

Department: Spa

Report to: Spa Experience Supervisor / Coordinator

Hours: As required

Position Overview:

A lead massage therapist (RMT) is responsible for leading and mentoring the massage therapy team, as well as helping management with boutique needs as required. They also provide massages, baths, and body therapies to clients.

Duties and Responsibilities:

• Responsible to orientate and train all new RMTs
• Laison with Spa Experience Coordinator about current spa services and products offered
• Collaborate monthly, with Spa Experience Coordinator, training sessions on all services and protocols for all RMTs
• Work with Marketing & Procurement to understand packages & products for training
• Provide leadership and mentoring to the massage therapy team
• Guide Massage Therapists to promote career growth through training, development, and performance assessments
• Collaborate with Marketing & Procurement to design specific treatment plans based on market needs
• Perform various massage techniques to address guests' specific needs and preferences
• Maintain accurate and up-to-date client records and treatment notes
• Create a welcoming and peaceful environment for spa guests
• Collaborate with leadership to enhance the overall guest experience
• Behaves and provides all treatment in a professional and respectful manner
• Uphold the highest standards of cleanliness and hygiene in the spa area
• Provide information to guests about spa services, products, and additional offerings
• Adhere to all licensing and regulatory requirements
• Other duties are required

Qualifications

• Valid certification as a Registered Massage Therapist
• Previous experience in a spa or wellness setting is preferred
• Exceptional interpersonal and communication skills
• Ability to tailor massage treatments to meet individual guest needs
• Knowledge of various massage modalities and techniques
• Strong commitment to maintaining a professional and ethical environment
• Flexibility to work weekends and adapt to varying schedules
• Physical stamina to perform massages for extended periods
• Ability to stand for extended periods and perform massages
• Lifting and moving spa equipment as needed

Position: Registered Massage Therapist

Department: Spa

Report to: Spa Coordinator / Lead RMT

Hours: As required

Position Overview:

As a Registered Massage Therapist at The Post Hotel & Spa, you will provide exceptional massage therapy services to guests, promoting relaxation, healing, and overall well-being.

Duties and Responsibilities:

• Perform various massage techniques to address guests' specific needs and preferences
• Maintain accurate and up-to-date client records and treatment notes
• Create a welcoming and peaceful environment for spa guests
• Stay informed about current spa services and products offered
• Collaborate with other spa professionals to enhance the overall guest experience
• Uphold the highest standards of cleanliness and hygiene in the spa area
• Provide information to guests about spa services, products, and additional offerings
• Adhere to all licensing and regulatory requirements

Qualifications

• Valid certification as a Registered Massage Therapist
• Previous experience in a spa or wellness setting is preferred
• Exceptional interpersonal and communication skills
• Ability to tailor massage treatments to meet individual guest needs
• Knowledge of various massage modalities and techniques
• Strong commitment to maintaining a professional and ethical environment
• Flexibility to work weekends and adapt to varying schedules
• Physical stamina to perform massages for extended periods
• Ability to stand for extended periods and perform massages
• Lifting and moving spa equipment as needed

Position: Housekeeping Supervisor

Department: Housekeeping

Report to: Housekeeping Manager/Assistant Housekeeping Manager

Hours: As required

Position Overview:

The Housekeeping Supervisor is responsible for overseeing and ensuring high standards of cleanliness, orderliness, and visual appeal in all guest areas, particularly guest rooms. The role involves supervising housekeeping staff, managing daily operations, and ensuring guest requests are addressed promptly and with courtesy.

Duties and Responsibilities:

• Inspect rooms regularly to uphold quality standards.
• Provide daily direction, task prioritization, and motivation to team.
• Train staff on cleaning procedures, amenities, supplies
• Track room status and attend to maintenance requests.
• Maintain neatness and organization of housekeeping offices and storage areas.
• Assist leadership with projects, peak periods, and emergency situations.
• Model exemplary grooming, uniform compliance, and guest engagement
• Utilize Opera PMS for room status updates and lost & found.
• Comply with health, safety, and sanitation procedures.
• Other duties as assigned.

Qualifications

• 6+ months hospitality housekeeping experience
• Outstanding customer service, communication, and leadership abilities
• Exceptional attention to detail and organization
• Can remain calm and take initiative in high pressure situations.
• Computer proficient with MS Office, Opera PMS
• Able to lift up to 30 lbs and be on feet for extended periods.
• Willing to work flexible hours in all weather conditions.

Position: Chef De Partie

Department: Kitchen

Report to: Executive Chef/Executive Sous Chef

Hours: As required

Position Overview:

Chef De Partie assists in overseeing a specific section of the kitchen, ensuring the highest culinary standards are met and contributing to the success of The Post’s culinary operations.

Duties and Responsibilities:

• Execute and oversee the preparation of dishes within the assigned section.
• Collaborate with the Executive Chef/Executive Sous Chef/Sous Chefs to plan and develop menu items.
• Train and mentor junior kitchen staff, ensuring high levels of skill and efficiency.
• Monitor food quality, presentation, and consistency to meet restaurant standards.
• Maintain a clean and organized work environment, adhering to food safety and sanitation guidelines.
• Assist in inventory management, ordering, and stock rotation for the assigned section.
• Contribute creative ideas to enhance menu offerings and seasonal specials.
• Ensure compliance with health and safety regulations in the kitchen.
• Participate in menu tastings, special events, and culinary promotions.
• Collaborate with other kitchen team members to ensure smooth service during peak hours.

Qualifications

• Culinary diploma or equivalent qualification.
• Proven experience as a Chef de Partie in a high-end restaurant or similar establishment.
• Strong knowledge of culinary techniques, presentation, and kitchen management.
• Ability to lead and motivate a team in a fast-paced environment.
• Excellent communication and organizational skills.
• Creative flair and a passion for culinary arts.
• Knowledge of food safety and sanitation regulations.
• Ability to stand for extended periods, lift heavy kitchen equipment, and work in a high-pressure kitchen environment.