Careers

Position: Bell Captain

Department: Bell

Report to: General Manager

Hours: As required

Position Overview:

Bell Captain oversees the bell staff, ensuring a seamless and welcoming arrival and departure experience for our guests. The responsibilities will include coordinating luggage assistance, managing guest inquiries, and supervising the bell desk operations. With a keen eye for detail and a commitment to exceptional service, Bell Captain plays a vital role in creating lasting impressions.

Duties and Responsibilities:

• Supervise and lead the bell staff, providing guidance and support.
• Coordinate guest arrivals and departures, ensuring a smooth and efficient process.
• Oversee luggage assistance, ensuring guests' belongings are handled with care.
• Manage guest inquiries, offering assistance and information with a courteous demeanor.
• Maintain a clean and organized bell desk area.
• Collaborate with other hotel departments to enhance the overall guest experience.
• Train and mentor bell staff members on service standards and procedures.
• Monitor and manage the availability of bell carts and other equipment.
• Handle guest concerns or special requests promptly and professionally.
• Maintain a professional appearance and demeanor at all times.

Qualifications

• Valid driver’s license with clean abstract
• Hotel front office operations experience preferred.
• Strong leadership, customer service and communication skills
• Sharp attention to detail and problem-solving abilities.
• Responsible, adaptable and works well under pressure.
• Can remain focused in fast-paced environment.
• Knowledge of Opera PMS an asset
• Physically capable with frequent standing and lifting.
• Flexible schedule – able to work days, evenings, weekends.

Position: Maintenance Manager

Department: Maintenance

Report to: General Manager

Hours: As required

Position Overview:

To oversee the maintenance department at the hotel, ensuring high-quality maintenance work for guest satisfaction and safety. The Maintenance Manager supervises and directs the maintenance staff, focusing on optimal performance and maintaining hotel facilities to the highest standards.

Duties and Responsibilities:

• Oversee installation, repair, and maintenance of all hotel buildings and structures.
• Manage maintenance staff, providing training and ensuring adherence to safety standards. Prioritize and delegate work, evaluate performance, and ensure timely completion of tasks.
• Perform maintenance tasks including drywall repairs, plumbing, painting, tiling, snow removal, carpentry, and minor construction.
• Operate heavy equipment for snow removal, large deliveries, and moving loads.
• Develop work plans, routine checks, and project schedules, coordinating with other departments for minimal guest impact.
• Handle maintenance staff scheduling, payroll, hiring, training, and performance evaluations.
• Maintain records of completed work and communicate with department heads regarding planned work and concerns.
• Identify improvement opportunities, cost-saving initiatives, and necessary upgrades.
• Manage costing, scheduling, and implementation of project work.
• Track parts, equipment, and consumables inventory, ensuring adequate supplies for operations.
• Liaise with vendors for parts and equipment procurement, using the PO system for orders.
• Maintain a clean, organized workshop and develop skills in Mechanical Systems.
• Provide necessary safety equipment and training to staff.
• Uphold safety standards and documentation, including hazard assessments.
• Ensure environmental respect and prevent incidents.
• Basic proficiency in Windows Word and Excel for reports and record keeping.
• Respond to emergencies outside normal working hours, accommodating project work, emergencies, or staff shortages.

Qualifications

• 5 years of general maintenance experience, with 2 years in a supervisory role preferred.
• Valid driver's license with a clean driving record.
• Strong interpersonal skills and an excellent understanding of the hospitality industry.
• Ability to learn new skills and technologies.
• Flexibility to work various shifts.
• Physical capability to perform tasks involving standing, bending, and lifting (up to 50 lbs).

Position: General Manager

Department: Operations

Report to: TBD

Hours: As required

Position Overview:

The General Manager (GM) has responsibility for all day-to-day operations of The Post Hotel. The GM must understand and abide by Relais & Chateau standards, as well as, direct and administer all aspects of the operations to include lodging, amenities, staff, and all programs and activities to ensure outstanding service and guest satisfaction.

Duties and Responsibilities:

• Ensures that a positive spirit and healthy work environment exists throughout the property, one that is free of safety risks and all forms of employee harassment.
• Coach, mentor and develop department heads for success and longevity.
• Maintain an effective communication program where employees are treated in a fair, structured and consistent manner.
• Function as the administrative and communication link between departments
• Well versed in Relais & Chateau standards and ensure the hotel meets or exceeds all requirements.
• Consistent sincere and significant engagement of guests, highly visible to guests and staff of The Post is of importance. The General Manager is ultimately responsible for ensuring that all guest dining and events are well-conceived and executed.
• Conduct property inspections in conjunction with brand expectations
• Ensure deficiencies in property are addressed in a timely manner and doesn’t affect the guest experience.
• Provide quality leadership in a positive and upbeat manner for the guests and staff.
• Create and maintain a first-class service culture throughout the property.
• Assist and resolve escalated guest complaints within all departments.
• Becoming familiar with operational systems to ensure optimal usage and troubleshooting any technical issues.
• Help to facilitate a team environment with high ethical standards.
• Works jointly with CRMR Central Management to prepare the annual operating and capital budgets for all operations and assists in managing and controlling the operations to attain the desired results.
• Monitors the budget each week/month and directs the taking of corrective action as necessary to assure that the budgeted goals are attained.
• Provides input to all personnel regarding annual budgets, capital spending plans, fiscal controls, and operational guidelines.
• Monitors payroll records to control overtime and maintain labor costs within budgetary guidelines.
• Supervises the purchasing, receiving, safekeeping and disbursement of operating supplies and equipment to maximize quality and profitability.
• Overseeing the environmental initiatives as directed by Parks Canada
• Liaising with Human Resources to provide staffing, training and any disciplinary actions as laid out by Labour Standards and Company policies/procedures.
• Handling other duties as they present themselves, or as assigned.

Qualifications

• 3 years + of Hotel GM experience
• Knowledge of PMS, experience with Opera is preferred but not required.
• Experience with creating budgets.
• Ability to comprehend and analyze a P&L
• Experience in working within luxury hotels or other Relais & Chateau properties preferred.
• Passion for providing extraordinary guest experiences.