michaels

Our Promise to you

 

We realize that many of you have some concerns when it comes to staying at a hotel.  Rest assured our main objective is to safeguard you so you can “Escape with Confidence”.  We invite you to read about the preparations and procedures the Post Hotel is implementing with re-opening.

To put you further at ease, we have made the decision to open the Post Hotel and Dining Room to registered guests exclusively.

If the information below does not answer your questions or concerns, please call us at (403) 522-3989 or email us at  info@posthotel.com.

The Schwarz Family and our team look forward to welcoming you back to the Post Hotel & Spa soon.

 

Michael Schwarz

General Manager

Our Approach  

The Post Hotel has always been synonymous with exemplary standards of service, housekeeping, and health & safety.

In response to the COVID-19 pandemic we have enhanced our exacting standards to a new level across all aspects of our hotel operations.

Due to the constantly changing nature of Alberta Health guidance and advice, our internal operating practices and protocols will be continuously reviewed and immediately updated.

 

Our Team  

  • Our team members have received either both or their first vaccinations, however will continue to wear masks while serving guests.
  • All team members will be required to stay at home if unwell and follow official guidance on self-isolation if required.
  • All team members will be required to wear PPE as appropriate.

Our Guests

  • Beginning September 17th, 2021 we will check proof of double Covid vaccination or negative Covid test results (completed within 72 hours) upon arrival for everyone in your party including children 12 years and older who are staying in the hotel.  Once checked, you will be able to dine in our Restaurant, visit the lounge and use the hotel amenities as normal until your departure.  As before, the hotel restaurant remains closed to outside patrons.  Unfortunately, if you are unable to produce proof of vaccination or a negative test, you will, at this time, not be able to stay with us.
  • Closer to your arrival we will communicate all pre-arrival details and review our health & travel requirements with you.
  • Hotel guests will receive an amenity kit upon arrival, which includes face masks and hand sanitizer
  • We have cleaned and sanitized your room or suite with extra care.
  • You will find a hand sanitizer bottle in your room or suite.
  • Please wash your hands when returning to your accommodation.
  • Please utilize our NEW text messaging system to communicate with our team.
  • With COVID-19 restrictions currently in place, some of our services and facilities are unfortunately limited or unavailable.

Your Welcome 

  • We are offering valet parking or you can self-park should you feel more comfortable
  • You will receive a welcome text message to your cellphone with further information on your stay.

Your Stay  

  • We are encouraging our guests to wear masks unless they have been fully vaccinated.
  • Hand sanitizing stations are placed in public areas throughout the property.
  • We invite you to text us anytime for any needs you may have during your stay.
  • We will provide you with a special link to our website explaining all details pertinent to your stay along with the menus of the day.
  • An enhanced cleaning program of public areas with special attention to high touch surfaces will be in place.
  • We offer daily housekeeping service and an evening turndown service.

Your Food & Beverage Service  

  • For this Summer Season, your Post Hotel experience includes a daily in-room Deluxe Breakfast and a 4-Course Dinner in our renowned dining room each evening.
  • Your breakfast will be delivered to your bedroom door. Choose your beverage option and delivery time on your doorknob order card. Breakfast is available between 7am – 10am.
  • The dining room is closed for lunch. For your daily outing, a lunch box or picnic basket is available for purchase through the front desk.
  • For dinner, reservations are required. A daily 4-course “Table d’Hôte” menu will be served in our renowned dining room. Early and later seating times will be offered. Our 25,000-bottle wine list can be viewed on iPads that are disinfected between each guest use.
  • Our full choice of cocktails is available and drinks can be delivered to your room.
  • Sir Norman Lounge is open from 2pm – 12am daily.
  • Afternoon tea will be seerved daily from 2pm – 5pm.
  • Until further notice, our Outpost Pub will remain closed.

Your Wellness

An enhanced cleaning program of public areas with special attention to high touch surfaces will be in place.

The Spa

  • Our spa is open exclusively for registered hotel guests.
  • The steam room and Jacuzzi are open by appointment
  • Hand sanitizers are placed throughout and at entry and exit points.
  • We encourage you to make appointments in advance.
  • We ask that you wear masks when arriving for your treatments.
  • We have spaced out our treatment times to allow additional cleaning and disinfecting between guests and to limit the number of guests arriving at the same time.
  • Our therapists will be wearing masks and change their uniform tops between guests.

 The Pool

  • Hand sanitizers are placed throughout and at entry and exit points.
  • We ask that you make reservations if you are planning to use the pool. People with reservations will have priority.

The Fitness Room

  • Hand sanitizers are placed throughout and at entry and exit points.
  • We ask that you make reservations if you are planning to use the fitness room. People with reservations will have priority.
  • We encourage guests to sanitize the fitness machines they are using before and after use.