You can find answers to many frequently asked questions right here.
6:00am to 10:30pm daily.
6:00am to 10:30pm daily.
Our cancellation policy is 72 hours prior to arrival unless otherwise noted on your reservation. Should you cancel within 72 hours of arrival, or fail to arrive we reserve the right to retain the deposit. To avoid a charge of the deposit amount, please notify our office by 4:00pm MST 72 hours prior to your arrival should you need to cancel.
4:00pm check in. 11:00am check out.
Early check-in and late checkouts are subject to availability. There is no charge, but we cannot guarantee they are available.
First seating starts at 5:30pm and then every 15 minutes until 6:30pm. Second seating starts at 8pm and then every 15 minutes until 8:45pm.
First seating at 6pm. Second seating at 8pm.
The Sir Norman Lounge opens at 2:00pm daily with no official closing time. We will close early if it is very slow, and stay open if we are busy.
We offer tea every day from 2:00pm to 5:00pm in the lobby. Coffee and tea are complimentary, and desserts are available for purchase.
Temple Mountain Spa is open 10:00am to 6:00pm daily.
Our complimentary ski shuttle to the Lake Louise Ski Area departs the hotel at 8:30am, 9:00am, 9:30am, 10:00am, 10:30am & 11:30am daily. The shuttle will collect you from the ski hill at 3:00pm, 3:30pm, 4:00pm & 4:30pm daily.
We do not offer a shuttle to Lake Louise itself. During winter, guests may use Roam Transit or drive up to the lake. In the summer time, guests must book shuttles themselves or contact the hotel for assistance.
We do not offer an airport shuttle to Calgary (YYC). Guests must book a shuttle or private transportation themselves. Contact the hotel for assistance.
As we are located in Banff National Park, park passes are required to be displayed in your vehicle. Park passes can be purchased at the park gates or in downtown Banff at the Information Centre.
There is free unassigned parking for guests in front of the hotel.
Visit our Location Page for travel directions.
Children are most welcome at the hotel, and pack n’ plays are available for babies.
Animals are not permitted at the hotel.
Outlets are available but limited. Please inquire with the front desk upon check-in.
SEASONAL FALL CLOSURE
It is time for us to tuck away for our fall slumber. We will be closed from Monday, October 9th until Thursday, November 23rd. We can't wait to welcome you back for a festive holiday season!
If you require any assistance or have inquiries, please don't hesitate to reach out to us at 403-522-3989. Our dedicated team is here to help you from 9:00 a.m. to 4:00 p.m.