Welcome to the Post Hotel!  We are happy to have you as our guests.  Please visit this page as often as needed to find information during your stay.

If there is anything we can do to assist you during your visit, please contact the Front Desk at ext. 158 or text us at (403) 522-3989


In-Room Deluxe Breakfast

A Deluxe Breakfast will be delivered to your room daily from 7am to 10am.  It will feature your choice of coffee or tea, daily juice or smoothie, fresh baked pastries and bread, yoghurt, jams and one protein specialty item.

Pre-order your Breakfast time and choices by filling out the Doorknob Card inside your room.  Hang it outside your door by midnight each evening.

Lunch To-Go

View our Full Lunch Menu

Pre-order and Go!

Sandwiches, Lunch boxes and Picnic Baskets available for pre-order.

Understanding that most guests are out hiking, biking and enjoying the great outdoors during the day, we have special curated boxes for your day out.

Order in advance with the front desk.

In-Room Lunch Basket (12pm-2pm)

View our Lunch Basket Menu

Have your lunch served to you in the privacy of your guestroom.  Order with the front desk or call Room Service at ext. 194

Après Hike Lunch Options (2pm-5:30pm)

View our Apres Hike Menu

After a day out hiking or enjoying the great outdoors, we have created a light menu to enjoy some Apres hike vibes.  Order with the front desk or call Room Service at ext. 194


View Tonight’s Menu

View the Fondue Stübli Menu

Enjoy your Four-Course Dinner in the Main Dining Room or the Fondue Stubli


Click to see our Wine List

Our Award Winning Wine Cellar

Recipient of the Wine Spectator Grand Award for 18 consecutive years, the Post Hotel wine cellar has an inventory of over 25,000 bottles and more than 2500 selections of the finest wines available.

Afternoon Tea

Complimentary Afternoon Tea

Tea and coffee available in the lobby from 2pm-5pm daily.  Cakes and pies available for purchase.


View our Lounge Food Menu


After Dinner Drink Menu

Sir Norman Lounge

Relaxed atmosphere by the fireside. Après hiking, before or after dinner.  Opens daily at 2 pm, light menu available from 2pm-5:30pm.


Unfortunately the Outpost Pub is closed until further notice.


View our Spa Menu

Let go and indulge…

Open daily from 8:00am-8:00pm, the Temple Mountain Spa is located on the lobby level.

  • Reservations are recommended
  • Guests can relax in the relaxation area downstairs prior to treatments.
  • The locker rooms, steam room and Jacuzzi are available
  • The Spa Boutique features a broad selection of beauty products by Comfort Zone, Valmont and Jane Iredale as well as Post Hotel Logo wear.  The shop also includes a variety of specialty gift items.

Fitness Center


6am-9pm daily

  • Located on the main floor between the Spa and Swimming Pool.
  • Cardio – Six “Life Fitness” cardio machines including treadmills, stationary bikes and elliptical trainers each with its own TV monitor
  • Strength Training – Five “state of the art” pneumatic machines from “Keiser”
  • Free Weights
  • Exercise Balls
  • Stretching Mats

Salt Water Pool


6am-9pm daily

  • Hotel guests can enjoy the pool, steam room and hot tub on the Lobby Level
  • The changing rooms/lockers are available for use as well as a pool deck shower.
  • Towels – Please do not take towels from your room.  They are available on the pool deck


Concierge Services

Available through the front desk at ext 158 or text us at 403-522-3989.  Plan your hiking, biking, rafting and summer adventures!

Summer Activities Guide

Hikes in Lake Louise Area

  • BIKINGComplimentary bicycles available for guest use.  Please contact  reception.
  • GOLF – Golf courses are located in Banff, Canmore, Golden and Radium.  For more information, please contact Reception
  •  SIGHTSEEING LIFT – Lake Louise Ski Area. Open 7 days a week.
  •  HIKING – Trail maps available at reception.
  • HIKING GUIDES – Great Divide (403) 522-2735.
  • HORSEBACK RIDING – Brewster Stables (403) 762-5454. Timberline Tours (403) 522-3743
  • WHITEWATER RAFTING – Wild Water Adventures https://wildwater.com/ Wet N Wild Rafting Adventures https://www.wetnwild.bc.ca/

Lake Louise Village

The Village/Samson Mall is a short 2 minute walk from the hotel.  Cross over the two footbridges from the back parking lot side.

Lake Louise Village Map with Details


  • Parks Visitor Center
  • Wilson Mountain Sports
  • Trailhead Cafe
  • Laggan’s Bakery
  • Lake Louise Grill & Bar
  • Village Market
  • Liquor Store
  • Samson Native Gallery
  • Experience Lake Louise
  • Olde Tyme Candy Shoppe
  • The Viewpoint – Canadian Rockies Books & Cards
  • Canadian Naturally
  • Pipestone Quarry – Rocks Minerals Fossils


Hotel Services

For assistance with any of the services below, please contact the Reception Desk at ext. 158 or text us at (403) 522-3989


  • Ambulance – Call 911.  Please note that ambulance service comes from Banff (1/2 hour drive) at user’s expense.
  • Babysitting – inquire with the Reception Desk.
  • Barber shop & Beauty Salon – Spa (at the Chateau Lake Louise) (403) 522-1545
  • Bathrobes – Are available for use during your stay and are hung in your bathroom or closet.  For purchase inquiries, please contact Temple Mountain Spa ext. 188
  • Bell Desk – ext. 158
  • Check-out – time is 11:00am
  • Coffee & Tea – Complimentary coffee and tea are available on every floor, next to the ice machines, from 6:30am to 11:00am daily
  • Doctor – (403) 522-2184 (Lake Louise Clinic)
  • Email – For your convenience, the hotel has a computer available in the lobby for checking email
  • Facsimile – (403) 522-3966
  • First Aid – please contact the Reception Desk
  • Hot Water Bottle – Please contact the Reception Desk
  • Internet Access – The hotel offers wireless high speed internet access.  Password is: post1000
  • Irons & Boards – If your room does not include an iron and board, please contact the Reception Desk for delivery
  • Laundry – Please call the Reception Desk for pickup.  Services are provided by an outside company located in Canmore.  Next day service (5pm pick-up, 5pm drop-off, next day)
  • Ice & Mixers – Ice machines are conveniently located on each floor with a Pop machine on the first floor only
  • Library – Quiet and relaxing with a large stone fireplace.  Located at the far end of the second floor above the dining room
  • Messages/Voicemail – The hotel offers a voicemail service for each guest room.  Dial 555 to retrieve messages if red light is flashing
  • Movies – A selection of movies is available at Reception.  The movies are complimentary, but must be signed out.  All guest room TVs have DVD players. DVD Movie List By Genre – Dec 2020
  • Religious services – Please contact the Reception Desk
  • Safety Deposit – Your room is equipped with a personal safe
  • Ski Bus (Winter) – Post Hotel ski shuttle service from hotel’s main entrance to Lake Louise Ski Area.Please check with the Reception Desk for times and information
  • Ski Storage Room – Available at front entrance. Ski locks available at Reception.
  • Sports shop & equipment rental – Across the footbridge at the Samson Mall – (403) 522-3636 (Wilson Mtn Sports)
  • Taxi – (403) 522-2700
  • Turndown Service – Provided by our housekeepers each evening


  • Damper – The damper in your chimney is open.  Please do not adjust
  • Safety Screen – When using your fireplace, please make sure the screen is properly closed.
  • Additional Firewood – Contact the Reception Desk if you need additional firewood or assistance.
  • General Safety – Please do not leave a fire unattended.  When retiring, make sure the screen is properly closed.


Programmed Channels

  • 02 – CBC Calgary
  • 03 – CTV Calgary
  • 04 – Global Calgary
  • 05 – ABC (West)
  • 06 – CBS (West)
  • 07 – NBC (West)
  • 08 – FOX (West)
  • 09 – PBS (West)
  • 10 – CTV News Channel
  • 11 – CNN
  • 12 – BNN
  • 13 – CNBC
  • 14 – National Geographic
  • 15 – Discovery Channel
  • 16 – Showcase
  • 17 – Parks Video
  • 18 – Movietime
  • 19 – Golf Channel
  • 20 – Sportsnet One
  • 21 – Sportsnet 360
  • 22 – Sportsnet West
  • 23 – TSN 1
  • 24 – TSN 2
  • 25 – TSN 3
  • 26 – TSN 4
  • 27 – TSN 5
  • 28 – Post Hotel Channel – Digital Directory


Airport Shuttle: https://www.banffjaspercollection.com/brewster-express/

Roam Bus:  Daily service to Banff Townsite from Lake Louise Village.  Roam Summer 2021 Schedule

Taxi: Mountain Park Transportation (403) 522-2700

Car Rental:

  • National (At Samson Mall) – (403) 522-3870
  • Hertz (At Fairmont Lake Louise) – (403) 522-2470

Private Transportation:

  • Discover Banff Tours (403) 760-5007
  • Banff Airporter (888) 449-2901
  • Fairview Limousine (403) 522-3736




The following is a brief summary of the recommended steps to follow in the event of a fire.

On Check-In:

  • Find exits.  Note floor plan on room door
  • Count doorways and features between room and exits
  • Put key near bed

Main Floor Guests:

  1. Report fire to the Hotel Operator
  2. Go to your patio door
  3. If there are no flames around the door, open it, exit the building, and shut the door behind you.
  4. If you cannot use the patio door, take your key and go to the room door.
  5. Feel the door.  If it is hot, do not open it – go to step 9
  6. If the door is cool, open it cautiously
  7. If there is smoke in the hall, crawl.
  8. Make your way to the fire exit
  9. If your room door is hot, stay in your room
  10. Phone for help – signal firefighters from your window.  Do not open or break doors or windows
  11. Fill the bathtub with water
  12. Seal cracks around doors and vents with wet cloths

Second and Third Floor Guests:

  1. Report fire to the Hotel Operator
  2. Take your key and go to your room door.
  3. Feel the door.  If it is hot, go to step 7
  4. If the door is cool, open it cautiously
  5. If there is smoke in the hall, crawl.  Do not use the elevator – use fire stairwell exits
  6. Make your way to ground level
  7. If your room door is hot, go to the balcony door, open it, go out on the balcony, close the door behind you, and wait
  8. If you cannot use the balcony, stay in your room
  9. Phone for help – signal firefighters from your window.  Do not open or break doors or windows
  10. Fill the bathtub with water
  11. Seal cracks around doors and vents with wet cloths